Our commitment is to deliver superior customer service at every opportunity and for that to happen, our Customer Service Department oils the work processes between the customer and the back offices of the company to ensure consistent and quality service to the customer.

Managing your BA Insurance Account
Your account at BA Insurance brings peace of mind and holds many promises. To enable you to fully enjoy these privileges and to allow us to better serve you, please read on.

How to request information

General
While some information can be transmitted immediately, confidential matters will be dealt with via mail. However, should you require such information, we will need a formal written request from the policyholder.

To speed up this process, kindly provide the following:

You may use our 'Contact us' page or use the contact information below.

Excellent customer service is our top priority. Your feedback is very important.

If you feel that our service has fallen short of your expectations, tell us about it. All complaints will receive prompt attention.

We have a fully-fledged actuarial team comprising of actuarial, statistics, investment and finance professionals equipped with the latest actuarial software.

I - Product Development

Individual Life Business
By monitoring market trends, keeping abreast of the latest developments (locally and overseas) in the individual life assurance sector, we have developed a range of products to better match our clients' needs. These products have set the standard in their respective market segment and include, amongst others, Cash Back Money Plus, A-Plus Educational Plan, Super Saver Endowment Plan, BA Lady, Platinum Account, Super Cash Back Gold, HealthSense Diabetes Cover.

Group Business - Group Insurance
Our actuarial technical know-how is not limited to individual life insurance business only. We work with business organisations (small or large) to develop financial packages that help boost their financial and corporate structure in terms of recommending appropriate life, disability or critical illness cover for their employees and setting up/administering pension schemes.

II - Portfolio Valuation
In addition to carrying out monthly valuation of our local insurance portfolio, our expertise is also called upon to service other companies in the group, including BA Kenya whose portfolio is also valued on a monthly basis.

III - Investment Recommendation
Our involvement reaches out to the investment aspect of managing a life assurance business portfolio and advising on the strategy to be adopted in terms of the risk and liability profile of the business.

Caring for you
BA Insurance Premier has been set up to cater for an emerging affluent segment and is indeed a first in the insurance sector. Dedicated, customer-oriented personnel have been trained to offer exclusive personalized services to our high net worth individuals. Indeed, BA Insurance Premier is the gateway to all the offerings of the Group.

Our Accounts Executives, high calibre professionals, are there to ensure that our clients are provided with the products and services which will best suit their needs.

Offerings and Privileges
Our exclusive privileges are:

• Regular meetings with your Accounts Executive, who will work with you to find solutions that best suit your needs, be it in terms of insurance or investments.
• Access to information on our wide range of products and services.
• Coordinate & schedule appointments with your agent/salesperson as well as the representatives of the other companies within the British American Group.
• Statement of funds for your policies as per your request.
• Hand delivery of your claims/policy benefits payable and BA Insurance correspondence.
• Invitation to special events as and when they are organized by the BA Group.

Making a Difference
At BA Insurance Premier, your needs are our only concern. Your Accounts Executive will ensure that you enjoy your free time with peace of mind to complement your lifestyle.

Call us now on (230) 800 1000 to know more about this service and how you can be part of BA Insurance Premier.